Pointe Shoe Fittings

At the current time fittings for pointe shoes must be by pre-booked appointment only. We apologise for the inconvenience. Please call Zara on 01462 435988 to book an appointment.

Shipping and Returns

Shipping & Handling Charges

Method Number of Items
1-2 Items 3+ Items
UK Inland – 1st Class £3.95 £4.95
UK Inland – 2nd Class £3.00 N/A
Overseas £4.95 £6.95

Shipping Schedule

We aim to process your order within 48 hours of your order confirmation. Many of the products on our website are available for despatch within 48 hours although some may need to be outsourced from our suppliers.
If you require your order for a specific date, please inform us of this at the time of ordering. With this in mind, we aim for the majority of our orders to reach our customers within 3-5 working days.

If your order is out of stock with our supplier then we will email you with an expected date of delivery and you will be given the opportunity to leave the item on back order, cancel the order in part or in full or accept an alternative item.

In-Store Pickup

If you live locally, you can request In-Store Pickup. This option saves you the cost of postage on your order if you are able to collect your order from our shop. You will receive an email confirming when your order is ready for collection. Payment will be taken when you place your order if paying by card. If paying by cash, payment can be made on collection of your goods at the shop. Your order will be reserved in store for 7 working days after your email confirmation for collection.

Returns & Exchanges

Goods may be returned to us within 14 days of delivery. Failure to do this may result in your refund/exchange being delayed.

Only faulty items can and will be considered for exchange outside the 14 day period. Goods found to be faulty on receipt or that develop faults after use, will be replaced, or the purchase price refunded on their return to us, providing the fault is not due to fair wear and tear or damage by the customer. Some manufacturers will require inspection of the garment before issuing a credit.

Items can only be accepted for exchange or refund, unless faulty, if they are returned with the original packaging, tags & labels and in good resalable condition. All returns and exchanges must be sent postage paid. We recommend recorded post as we accept no responsibility for mislaid parcels. Postage is non-refundable unless items are faulty or incorrectly supplied. Standard second-class recorded postage will be refunded in these circumstances only. We endeavour to process refunds as quickly as possible, however please allow up to 28 days.

All tights, body stockings, and socks are final sales. This does not affect your statutory rights.